Terms of Service
Last updated: April 5, 2026
These Terms of Service ("Terms") govern your access to and use of the DemoHook website, platform, and services (collectively, the "Service") provided by DemoHook ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use DemoHook. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. The term "you" refers to both you individually and any organization you represent.
2. Account Registration
To use the Service, you must create an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorized access to your account
- Keeping your account information accurate and up to date
We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.
3. Description of Service
DemoHook is an AI-powered platform that enables sales teams to create personalized demo videos at scale. The Service includes:
- Screen recording and demo flow creation
- AI-powered avatar and voice cloning
- Automated video personalization for individual prospects
- Campaign management and lead tracking
- Video sharing with engagement analytics
- Third-party integrations (e.g., email outreach platforms)
We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that affect your use.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party rights, including anti-spam laws (CAN-SPAM, GDPR, CASL)
- Send unsolicited bulk communications or spam using generated videos
- Create deepfake content, impersonate others without consent, or generate misleading or fraudulent video content
- Upload or process personal data of individuals without a lawful basis or their consent where required
- Use the Service to harass, threaten, defame, or discriminate against any person
- Attempt to reverse-engineer, decompile, or extract source code from the Service
- Interfere with, disrupt, or overload the Service or its infrastructure
- Resell, sublicense, or provide the Service to third parties without our written consent
- Upload malware, viruses, or any harmful code
- Circumvent any rate limits, security measures, or access restrictions
Violation of these restrictions may result in immediate suspension or termination of your account without refund.
5. Your Content and Data
5.1 Ownership
You retain all rights to the content you upload or create through the Service, including recordings, scripts, lead data, avatar photos, and voice samples ("Your Content"). We do not claim ownership of Your Content.
5.2 License to Us
By using the Service, you grant us a limited, non-exclusive, worldwide license to host, process, and transmit Your Content solely for the purpose of providing and improving the Service. This license terminates when you delete Your Content or close your account, except as required by law or for legitimate backup purposes.
5.3 Responsibility for Content
You are solely responsible for Your Content and ensuring that it does not violate any laws, infringe on third-party rights, or breach these Terms. You represent that you have all necessary rights and permissions to upload and use Your Content, including any personal data of prospects or leads.
5.4 AI-Generated Content
The Service uses AI to generate personalized video content, scripts, and voice narration based on your inputs. You are responsible for reviewing all AI-generated content before distributing it. We do not guarantee the accuracy, appropriateness, or completeness of AI-generated output.
6. Avatar and Voice Cloning
By using our avatar and voice cloning features, you:
- Confirm that the face and voice used are your own, or that you have obtained explicit written consent from the individual whose likeness and voice are being cloned
- Agree not to create avatars or clone voices of any person without their knowledge and consent
- Acknowledge that you are responsible for any consequences arising from the use of the generated avatar and voice content
- Understand that avatar and voice data is processed by our third-party providers in accordance with their respective privacy policies
7. Lead Data and Compliance
When you upload lead or prospect data to the Service:
- You are the data controller. We process lead data on your behalf as a data processor.
- You are responsible for ensuring you have a lawful basis (consent, legitimate interest, etc.) to collect and use the personal data of your prospects.
- You must comply with all applicable data protection laws, including GDPR, CCPA, CAN-SPAM, and CASL, when sending personalized videos to prospects.
- We will process lead data only as necessary to provide the Service and in accordance with your instructions.
We are not responsible for your compliance with data protection laws regarding your prospects. If a prospect contacts us regarding their data, we will direct them to you.
8. Subscriptions and Payment
8.1 Plans and Pricing
DemoHook offers free and paid subscription plans. Features, video quotas, and pricing for each plan are described on our website. We reserve the right to change pricing with 30 days' notice to active subscribers.
8.2 Billing
Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). Payment is processed by Stripe. By subscribing, you authorize us to charge your payment method on each billing cycle.
8.3 Cancellation
You may cancel your subscription at any time through your account settings or the Stripe customer portal. Upon cancellation, you will retain access to paid features until the end of your current billing period. No prorated refunds are provided for partial billing periods.
8.4 Failed Payments
If a payment fails, your account may be downgraded or restricted until the payment issue is resolved. We will attempt to notify you before taking action.
9. Intellectual Property
The Service, including its software, design, logos, trademarks, documentation, and all other materials, is owned by DemoHook and protected by intellectual property laws. These Terms do not grant you any right to use our name, logo, or trademarks. You may not copy, modify, distribute, or create derivative works based on the Service except as expressly permitted.
10. Third-Party Integrations
The Service allows you to connect third-party services such as Instantly.ai for email outreach. These integrations are provided for your convenience. We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party integrations is subject to their respective terms and conditions. You are responsible for securely managing any API keys or credentials used for integrations.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT GUARANTEE SPECIFIC RESULTS FROM USING THE SERVICE, INCLUDING SALES OUTCOMES, RESPONSE RATES, OR VIDEO QUALITY.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEMOHOOK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify, defend, and hold harmless DemoHook, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of applicable laws, including data protection and anti-spam laws; or (e) your use of avatar and voice cloning features in a manner that infringes on the rights of any third party.
14. Termination
14.1 By You
You may close your account at any time by contacting us. Upon closure, your subscription will be canceled and your data will be deleted in accordance with our Privacy Policy.
14.2 By Us
We may suspend or terminate your account if you violate these Terms, engage in fraudulent or abusive behavior, or if required by law. We will provide reasonable notice when possible, except in cases requiring immediate action to prevent harm.
14.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable retention period. Sections of these Terms that by their nature should survive (including Sections 5, 11, 12, 13, and 16) will continue to apply.
15. Modifications to Terms
We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service and close your account.
16. General Provisions
16.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law principles.
16.2 Dispute Resolution
Any dispute arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
16.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
16.4 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and DemoHook regarding the Service.
16.5 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
16.6 Assignment
You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations without restriction.
17. Contact Us
If you have questions about these Terms, contact us at: